Metrics definitely lie, but generally in a different way to users/others. It's important to not let the metric become the goal, which is what often happens in a metric-heavy environment (certainly Google & FB, not sure about the rest of big tech).
Metrics definitely lie, but generally in a different way to users/others. It's important to not let the metric become the goal, which is what often happens in a metric-heavy environment (certainly Google & FB, not sure about the rest of big tech).