well, there are 3 kind of usages for grok:
- using grok inside X/Twitter: most people interacts with Grok this way.
- using grok on its website: this is really annoying, as you get delayed by cloudflare everytime you access the site. As grok does not provide serious advantage over other services, why bother
- you can also use the app, but it is not as convenient as other services.
it is understandable that grok is not popular.