So you know what we do now? Ignore the overall rating: it's worthless. Instead, go directly to the 1*. They're the only true indicator of a product/place/service.
I'm not saying take them all at face value. You still have to put in some work. But all the data is in the one-stars.
Unfortunately 1* are often bragging of some maniacs who bought a fork and they complain it is not working great as a spoon, or just black PR from the competitors. Whole reviews system is not working.
The key is the ratio of crazy to sane 1 star reviews. Mostly crazies? Then the service is probably good. But if there are many sane 1 star reviews? Might be a bad place.
https://johnnydecimal.com/20-29-communication/22-blog/22.00....
So you know what we do now? Ignore the overall rating: it's worthless. Instead, go directly to the 1*. They're the only true indicator of a product/place/service.
I'm not saying take them all at face value. You still have to put in some work. But all the data is in the one-stars.