The assumption that Ory does not offer support contracts for self-hosted Ory is wrong (although we did not in the past, when the team was smaller).
We are doing contracts for companies using our software self-hosted: See here and contact us if you are interested! https://www.ory.sh/support/
This way we can assign engineers to your case and work on any issues you encounter or work on any contributions or features required.
Ory releases all features for free for everyone to use.
What is not free however is our time and work. To merge a PR/add a new feature/etc. a significant amount of time is needed to make sure the code lives up to standards, passes all tests, any security implications, etc.
This depends on the feature of course, but the one you are alluding to is probably one of those.
See the Code of Conduct on OSS support as well: https://github.com/ory/hydra/blob/master/CODE_OF_CONDUCT.md
I hope that makes it clearer and feel free to reach out to me directly in the Ory Community on github or slack.
The assumption that Ory does not offer support contracts for self-hosted Ory is wrong (although we did not in the past, when the team was smaller).
We are doing contracts for companies using our software self-hosted: See here and contact us if you are interested! https://www.ory.sh/support/ This way we can assign engineers to your case and work on any issues you encounter or work on any contributions or features required.
Ory releases all features for free for everyone to use. What is not free however is our time and work. To merge a PR/add a new feature/etc. a significant amount of time is needed to make sure the code lives up to standards, passes all tests, any security implications, etc. This depends on the feature of course, but the one you are alluding to is probably one of those. See the Code of Conduct on OSS support as well: https://github.com/ory/hydra/blob/master/CODE_OF_CONDUCT.md
I hope that makes it clearer and feel free to reach out to me directly in the Ory Community on github or slack.