Thank you for the kind words! We met once, and it was interesting to hear why appointments are so broken. I left them with a deep sympathy for their situation.
A good example is that people book multiple appointments and don't show up. Over 15% of appointments are no-show. However they can't ban people or set up any barriers that would disadvantage citizens.
That being said, they're hard to work with, simply due to being too busy to respond. It's frustrating.
But there are some encouraging developments happening. The creator of the booking system was put in a position to change things. We're supposed to meet soon, and I'm excited to see what will come out of it.
A good example is that people book multiple appointments and don't show up. Over 15% of appointments are no-show. However they can't ban people or set up any barriers that would disadvantage citizens.
That being said, they're hard to work with, simply due to being too busy to respond. It's frustrating.
But there are some encouraging developments happening. The creator of the booking system was put in a position to change things. We're supposed to meet soon, and I'm excited to see what will come out of it.