When we engaged OpnSense, they had a website, had an email for support/service inquiry, and even a website to "buy support subscriptions"...
This made the process VERY easy to get through our legal hurdles, and "buy 20 hours/year in support" (which we likely won't use even half of)... we also contracted a professional service to simply sit down with a developer to go over how they intend the image to be created/automated... while we could figure this out, it was another opportunity we could classify as a professional service to get through our systems. This is certainly not "paying them what they are worth", by any means, but our budget allowed us to spend a few thousand a year at least.
Apache, on the other hand, has been difficult... We want to support a specific project, and would like a similar relationship, but the developers are not listed anywhere, and there's no support mechanism except through 3rd parties. It seems your best bet is to put out a request, and see if they are an active member of the project, and try to negotiate with them individually? That's not going to be an easy sell to management.
When we engaged OpnSense, they had a website, had an email for support/service inquiry, and even a website to "buy support subscriptions"...
This made the process VERY easy to get through our legal hurdles, and "buy 20 hours/year in support" (which we likely won't use even half of)... we also contracted a professional service to simply sit down with a developer to go over how they intend the image to be created/automated... while we could figure this out, it was another opportunity we could classify as a professional service to get through our systems. This is certainly not "paying them what they are worth", by any means, but our budget allowed us to spend a few thousand a year at least.
Apache, on the other hand, has been difficult... We want to support a specific project, and would like a similar relationship, but the developers are not listed anywhere, and there's no support mechanism except through 3rd parties. It seems your best bet is to put out a request, and see if they are an active member of the project, and try to negotiate with them individually? That's not going to be an easy sell to management.