Just to expand upon what the parent said, their fee is significantly higher than the companies that just process credit cards (around 6% compared to the industry standard rate of 2.9%).
I believe they eat the loss when the customer defaults, though.
To play devil’s advocate though, if a 6% payment fee allows a merchant to make a sale they wouldn’t have otherwise made, then that might be a net win from their perspective. I.E. eating some decrease in profit is better than making nothing at all.
It’s basically the app version of offering interest free payments on a purchase.
Totally agree - I was just poiting out that just like 2.9% credit card fees that get ammortized over the total sales by the means of higher prices (meaning even if you use cash, you don't get a discount[1]), the 6% has to come from somewhere.
[1] Some gas stations have a different cash rate to pass the savings on to the customer
And yet, magically and by the power of the market, the fee will still be paid for by customers. It isn't like the merchant has a non-customer source of income. The money has to be coming from them.
If you don't want to pay the surcharge, shop somewhere that doesn't offer Afterpay. Or somewhere that doesn't honour the TOS, I once got an extra egg in my soup for paying cash.
Which doesn't make it an externality, because they are still choosing to use the vendor. My favourite take-out place for a solid 2 years was the cheapest on the street and probably because they didn't support Afterpay or credit cards. The customer has all the power to avoid the cost if they want to.
They pay the Afterpay surcharge because they want a standard shopping experience that supports lots of different ways of paying. If they want to shop on price Afterpay will vanish from their view.
I believe they eat the loss when the customer defaults, though.