> Why would you leave a negative review on a product that you didn't receive?
Is this a serious question? If a seller fails to get my package to me then of course I'm going to leave a bad review - that's literally what I'm paying for! If they have problems with their shipping vendor it's their problem, not mine.
Suppose I want to order a Logitech C930c webcam, there are currently 18 different offers on Amazon for that. The reviews on the product page should be reviews of the webcam, not of any individual seller experience (should be in the sense of "Amazon wants it this way" and "because that's what makes sense for Amazon shoppers"). If I'm on that product page reading reviews, I'm researching that webcam, not the seller who happened to sell it to you.
You're more than welcome to review the seller shipping experience (which shows up on the seller detail page that probably gets little traffic), but anything you post about a seller-specific incident on the general product review set isn't helping anyone.
Amazon product listings are shared across all vendors. The review is for the item itself.
Say you buy a product listed as "Cool WebCam HD". You might deal with "xXCoolSellerXx" while I would deal with "GadgetSeller51". By leaving a bad review unrelated to the item, you are drowning the actual bad reviews and hurting quality sellers.
Upon purchasing a product on Amazon you will receive a link to review the seller. That is where you are to put your review about the way the seller dealt with you.
It's on Amazon.com and I'm charged by Amazon. Therefore, as far as I'm concerned, I bought it from Amazon. I don't really care who Amazon's suppliers are.
It's not comparable. DoorDash makes it abundantly clear who you're buying your food from, that's their whole schtick. I just looked at a few random Amazon losing and I couldn't figure out who I was supposedly buying from.
Perhaps Amazon should let sellers brand their product pages. I just looked at DoorDash Android app and the restaurant name is prominently displayed on each listing in the search results and even includes their logo when I click in.
Amazon is doing their best to hide from me who I'm buying from so I can only assume they want me to think it's them.
> I just looked at a few random Amazon losing and I couldn't figure out who I was supposedly buying from.
Then either you weren't trying very hard or you need to put your glasses on. It's in the same place on every listing that has Add to cart/Buy buttons: under those buttons, after the "Secure transaction" link.
Sorry, the user is always wrong. I couldn't find it because Amazon's UX is infallible.
If I can't find it, and I'm actively looking for it, there' something wrong with the page. It is not obvious like DoorDash is obvious. I don't think you can argue that in good faith.
Well now that you told me, I found the 12pt text that is the same color as the hundreds of other links on the page. But when I looked, trying to find it, I could not.
How is it remotely useful for the next person if you leave a 1 star review on a product on Amazon because it got lost in the mail? That has nothing to do with the product.
Your experience with USPS or whatever has zero relevance to whether the next person is going to receive their package. If the seller isn't helpful resolving the issue, leave them a negative review. But it makes no sense to review the product negatively.
People aren't complaining about USPS it's about the scam listings with obvious fake reviews. Half the time the review pictures don't even match the product because the sellers have some scam going on that somehow is OK with Amazon. That Amazon won't let me leave a warning to the next user makes Amazon an accomplice in the fraud. I've just started leaving fake 1 star reviews of the product since Amazon loves fake reviews anyway.
> If I pay for something and don't receive it then I'm leaving a bad review.
Exactly, leave a bad review. But leave it at the right place so that this review will have an impact.
Say you buy a new car at Honda and the salesperson scams you. You would not go on a car review website and review the Civic with "1 star, the salesperson was corrupt". You would call the dealership and tell them "this salesperson is crap" or you would call Honda headquarter and tell them "this dealership is ruining your name".
Why would this be different on Amazon? When a marketplace gives you a bad experience, you review the marketplace itself or the seller. Not the product, the company who makes the product has no control over the marketplace.
Yeah, no. Amazon is selling me a product. I don't care through how many intermediaries they're trying to deflect responsibility.
My money goes to Amazon, in exchange for the working product in my household. Anything goes wrong, goes to Amazon. They could always pay somebody to read the reviews and talk to their resellers if they don't adhere to shipment standards.
If I hurt quality sellers, I'm terribly sorry - maybe they shouldn't sell on a disreputable platform.
If the shipping problem isn't product specific, a review on a product just isn't helpful. I get that you're unhappy about your purchase, but buying a different widget wouldn't have helped if someone was stealing packages on delivery day.
If it was a item specific shipping problem, like Amazon packed it in such a way that it arrived broken and could be expected to arrive broken, that's somewhat useful, although it probably applies to the whole product category (btw, don't buy hard drives from amazon if you don't want them to be packed in a big box with like 3 air pillows and banging back and forth for the whole drive).
If a fork lift smashed into the package at the warehouse, that's just bad luck, not a product issue; contact customer service.
Exactly, which is why you should review your seller negatively so that Amazon can take steps in removing that seller from the marketplace. Amazon reads the reviews you put on a seller and take almost immediate action. When you review the item, they don't. So not only are you wasting your own time, you are wasting everyone else's.
But Amazon doesn't care about your 1 star review. Asking customer support to comp you because your order was late does a lot more to their bottom line than a bad review on a product they don't even make or ship.
For in-stock, Prime-eligible, fulfilled-by-Amazon products the delivery has nothing to do with the seller. The shipping vendor (to me) is Amazon, the warehousing vendor is also Amazon, and they're using the typical UPS, USPS, and sometimes FedEx suppliers.
I'm choosing between pictures, descriptions, and reviews of products on Amazon. In that context, the individual seller (and there might be a dozen for an individual product, though typically only one marked Prime) has nothing to do with the delivery, and it's a question of the quality of the actual product.
For what it's worth, I have Prime, live on the end of a private cul-de-sac and have zero problems with package theft, typically filter by Prime-eligible products, and have bought thousands of dollars of stuff on Amazon. I can think of two instances where the products didn't get to me, and one of those was an exception to my Prime-eligible filter. The other time, I waited a week for my 2-day shipping, contacted Amazon, and they shipped a second unit. A couple days after the second unit arrived, the original also made its way to me at the end of a long, tortured journey through the wrong state, no idea what happened there (I contacted Amazon when it arrived and they said I could keep it...good service!)
The product page is for Acme Widget, and you bought the product from Bob Loblaw Electronics on Amazon Marketplace. The Acme Widget you bought arrives three weeks late and looks like someone put it through a wood chipper. It makes complete sense to leave a seller review, but in what world does it make sense to leave a negative review on the PRODUCT page when they have nothing to do with the seller?
That's why Amazon has seller reviews, where you can review that X didn't send you the product, and product reviews where you can tell people if the product is good or not, regardless from which seller they buy it.
Is this a serious question? If a seller fails to get my package to me then of course I'm going to leave a bad review - that's literally what I'm paying for! If they have problems with their shipping vendor it's their problem, not mine.