As someone who's monitoring the situation over in Germany because I have family there, Germany is definitely not doing "something right". There is a lack of direction in handling the situation, as well as information for the citizens.
People are calling 116117 but getting hang up on, and the weaker central government (due to obvious historical reasons) means that the response differs state to state. Much like in the US.
Communiction and information realls sucks, that's true. Same goes for a coordinated approach between states. Other then that the situation is more or less under control, as far numbers tell us.
Regarding school closings and such things, at last Bavaria is prepared for that (my sons school is over 1,000 students and might be clsed in the next one or two weeks regardless of cases due to that number of people there, but that is just a snapshot, so).
People are calling 116117 but getting hang up on, and the weaker central government (due to obvious historical reasons) means that the response differs state to state. Much like in the US.